ODMA Incident Report X000600

2000-06-22 Word 2000 + ODMA32 + SampleDMS

2000-06-25-08:27 Proposed Remedy

Last Updated 2000-10-19-15:28 -0700 (pdt)

Responds to:
2000-06-22-21:42 Investigation Request
 
Responses:
2000-06-28-10:12 Remedy Confirmed

From: Jonathan@tyger.com [mailto:Jonathan@tyger.com]
Sent: Sunday, 25 June 2000 08:27
To: infonuovo@email.com
Subject: Word 2000 problem with Windows 2000

Forgive me if you've tried this already, but I have found from experience that the issue Microsoft documents in its Knowledge Base here http://support.microsoft.com/support/kb/articles/Q166/8/65.ASP?LN=EN-US&SD=gn&FR=0 also applies to Word 2000 & Windows 2000.

In essence Word tries to pass all strings as Unicode through ODMA & it must be instructed to use ANSI strings by creating a registry key

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ODMA32\ANSIonNT

I haven't tried out the sample DMS with Word, but I learnt the above from my experience with DOCS Open & SafetyGain, and the symptoms look similar.

Jonathan Cecil
jonathan@workshare.net


created 2000-10-19-15:28 -0700 (pdt) by orcmid
$$Author: Orcmid $
$$Date: 00-10-19 15:43 $
$$Revision: 4 $