X020501:
Microsoft Outlook 2002 Save Failure
Last updated
2002-06-14-13:02 -0700 (pdt)
The latest version
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Content
Microsoft Outlook 2002 operates as if it is ODMA-aware when it isn't
intended to be.
When ODMA is installed and a default DMS is established, the Outlook 2002 File / Save
... operation with an open Outlook document or message will initiate ODMA
requests for saving a new document in the default ODMA DMS.
However, the required sequence of operations is not completed.
Instead, Outlook (here configured for Spanish operation) fails with an error
message:
Following this error, it may be necessary to close and re-open
Outlook 2002 to restore operation.
1.1 Resolution
The ODMA user contacted Microsoft and learned that Outlook
2002 is not intended to be ODMA-aware. The initiation of ODMA
operation is an error in the operation of Outlook 2002. A patch was
provided. Successful operation with the patch has not been confirmed.
When the resolution is complete, appropriate information will
be added for others who may encounter this, and this incident will be closed
and carried as inactive.
1.2 Work Around
If, when attempting to Save As ... in Outlook 2002, any dialogs from a DMS
are presented, you should decline them.
- If a DMS log-on occurs, cancel it (or log on and decline in the next
step).
- If a DMS-related Save dialog is presented, select the option to use the
file system instead. Outlook 2002 will then continue with its
normal file-based dialogs.
- This will not prevent recurrences of the log-on and save dialogs.
However, if Save As ... is an uncommon operation in Outlook 2002, this may
be sufficient for you. If not, one of the other remedies in Section
2 will be needed.
1.3 Configurations Confirmed
The problem and the workaround has been confirmed with the following configurations:
|
Outlook 2002 (10.2627.2625) on Windows NT 4.00.1381
|
ODMA 2.0.0-1
ODMA32.dll Connection Manager |
IBM Content Manager Client
version 7.1 with Content Manager Aix Server 7.1
|
|
Outlook 2002 SP1 on Windows 2000
|
|
Outlook 2002 is not intended to be an ODMA-aware application. If this
incident occurs,
1. Apply the workaround (section 1.2) until you can introduce an
automatic solution.
3. Contact Microsoft and obtain the patch for disabling the erroneous
access to ODMA.
3. Adjust your registry to disable the availability of a default ODMA
DMS to Outlook. This will cause the Outlook 2002 registration with ODMA to
fail. Outlook should proceed normally as a non-ODMA-aware
application. [More information on how to do this will be provided.
Meanwhile, there is a sketch in the FAQ Q000600
section on Configuring WordPerfect for ODMA.]
3. Actions Toward Resolution (2001-06-14):
The following actions are complete:
- Capture of logs
- Analysis of logs and request of variations to isolate the underlying cause
- Establishment of an incident report with Microsoft by the user
- Identification of workarounds for interrupting any Outlook 2002 accidental
initiation of ODMA-aware behavior
The following actions are to be carried out before this incident is closed:
- Complete the documentation of logs and screen shots for support of
trouble-shooting and analysis of related problems as well as for supporting
people who want to confirm this or similar incidents in use of Microsoft
Office XP Applications.
- Update the relate FAQ files to be more useful in future troubleshooting
and workarounds for situations where an application needs to be isolated
from operating with ODMA.
- Create a feature request for greater control of troubleshooting setup
(e.g., ODMA logging) and application isolation by users who are using ODMA
integrations.
- Close this incident report and leave it in existence for reference in
those cases where others report what appears to be the same incident to ODMA
Tech.
4. Investigation of Incident (as of
2001-06-14):
see also: X020501e: Outlook
Save-Document Analysis
- An ODMA log has been obtained of the Outlook
2002 requests to ODMA. There is no indication of a failure in any of
the ODMA operations. The incomplete document-creation sequence is
proceeding correctly. It appears that Outlook 2002 simply fails.
- Additional log cases and screen captures were obtained.
- It was confirmed that a proper pcbCallBack procedure is supplied by
Outlook 2002 and it appears to operate properly as part of the requested
Save operation. The DMS-provided "Options" button will
properly present and exercise the options provided in the callback from
Outlook 2002.
- It was also confirmed that the DMS-provided "File System ..."
button can be used to end the attempted use of ODMA operations and have
Outlook 2002 revert to use of the standard file-system dialogs for
carrying out the Save As ... request.
- Exploring the possible differences with substitute DMS integrations is
abandoned since the presence of ODMA-aware functionality in Outlook 2002
is now understood to be an accident.
5. Demonstration of Save Failures (2001-05-20):
[A simple repeatable case that can be used to demonstrate the
failure, if available]
- Maria Gabriela Serkin
- confirmed that Outlook 2002 is ODMA-aware and tested saving of e-mail
messages into a DMS, providing the key information and a log file for
incident X020501.
- Dennis Hamilton
- reviewed the reports and logs, creating this incident report.
-
created 2002-05-20-18:12 -0600 (pdt) by orcmid
$$Author: Orcmid $
$$Date: 07-07-28 11:15 $
$$Revision: 12 $