ODMA Incident Report

X001000: Microsoft Word 2000 Save Failure

Last updated 2001-03-04-18:37 -0800 (pst)
The latest version of this information is available on the AIIM DMware ODMA site.

---

Category: Fatal Error - Critical	Incident ID: X001000
Priority: 9 - Urgent	Status: Under Investigation
Component: ODMA32.dll 2.0.0 interacting with Microsoft Word 2000 on Windows 2000.	Repaired in: tbd Related information: X000200: MS Office Between Win98 & NT X000100: ODMASAMP with Word on NT Q000606: Troubleshooting Microsoft Word ODMA Integrations Q000602: Where Is Support Information for Microsoft Office? Q000001: Configuring MS Office for ODMA
Assigned To: tbd	Reported By:  Mike Baker (2000-10-23) Balaz Branislav (2001-02-28)
Date Logged: 2000-10-23 Date Recorded: 2001-03-02	Date Closed: none

---

Content

1. Incident Summary

2. If This Is Happening to You

3. Actions Toward Resolution

4. Investigation of Incident

5. Demonstration of Word 2000 Save Failures

Contributors

---

1. Incident Summary (2001-03-02):

Under certain conditions when operating with Microsoft Word 2000, the program will fail to save a new or updated document to the ODMA DMS which holds it.  

The only symptom is failure of Word to present a message asking whether the document should be saved or not.  Other than that, the failure occurs silently.

Cases:

Work Around:

Configurations Confirmed:

The problem has been confirmed with the following configurations:

2. If This Is Happening to You

3. Actions Toward Resolution (2001-03-02):

The following actions are being taken to resolve this incident:

4. Investigation of Incident (as of 2001-03-02):

The following steps are being taken to confirm the claims made in this incident report:

5. Demonstration of Word 2000 Save Failures (2001-03-02)

Contributors

Dennis Hamilton

reviewed the reports and logs, creating this incident report.

created 2001-03-02-10:22 -0800 (pst) by orcmid
$$Author: Orcmid $
$$Date: 01-03-04 18:37 $
$$Revision: 4 $